Contact ID | Options

• Use Alternate Dialing Method: This option determines the order in which the service will try the various phone numbers programmed in the General tab if Phone number 1 fails.

  The options are:

  • Sequential (this option disabled): When Phone number 1 fails the service continues to try this phone number until it reaches the maximum Dial attempts (General tab). If all attempts fail the service repeats this process with the Phone backup, then with Phone number 2.
  • Alternate (this option enabled): When Phone number 1 fails the services tries the Phone backup once, then tries Phone number 1 again, then repeats in an alternating fashion. When both numbers have reached the maximum Dial attempts the service tries Phone number 2 until it also reaches the maximum number of attempts.

  When all numbers have reached the maximum dial attempts the Reporting Failure trouble input is opened.

• Pause After PABX: When this option is enabled the dialer will insert a pause of 2.5 seconds after dialing the PABX number.

• Report open: When this option is enabled the service will report disarming (opening) for all areas using this service.

• Report close: When this option is enabled the service will report arming (closing) for all areas using this service.

• Report alarms: When this option is enabled the service will report input alarms.

• Report tampers: When this option is enabled the service will report input tampers and trouble input alarms.

• Report restore: When this option is enabled the service will report input restores.

• Report bypass: When this option is enabled the service will report input bypasses.

• Service operates as backup: When operating as a backup the service will not begin reporting unless it is initiated by another service that has failed to report. This service will report any messages from the primary service which failed to send, and then return operation to the primary. The backup service starts and stops at the same time as the primary service.

  Only Report IP services have the option to set a Backup service (General tab).

• Log modem events to event buffer: When this option is enabled, detailed events describing the call progression will be saved to the event log for every report. This can be used for troubleshooting issues but should be turned off during normal operation as large numbers of events will be generated.